Frequently asked questions

Most of our clients settle on every two weeks. Weekly suits larger households, homes with pets or young children, and properties that entertain often. Monthly works well for smaller households or second homes that see light use. We will tell you honestly what your home needs after the first visit rather than selling you a heavier schedule than it warrants.

Not at all, and most of our clients are not. You can leave a key, a lockbox code or a smart-lock entry for us, and we will confirm by message when the team arrives and when they lock up. If you would rather be home for the first visit so you can walk us through the house, we would welcome that.

Yes. Our teams arrive with everything needed, including vacuums, microfibre, and eco-conscious products safe for children, pets and finished surfaces. If you prefer we use a specific product on a particular surface (a sealed stone counter, an antique finish, an unlacquered brass fixture), leave it out with a note and we will use it.

The one thing we ask you to provide is trash can liners, since bin sizes vary so widely between homes.

A standard clean maintains the home: surfaces, kitchens, bathrooms, floors and staging. A deep clean does all of that and adds the detail work that builds up over months: tile and grout scrubbed by hand, interior windows, baseboards and door frames detailed, cabinet interiors wiped, and reachable vents dusted.

Most homes start with a deep clean, then move to a recurring standard schedule. You can compare the two line by line on our cleaning checklist.

Yes. Interior windows, inside the refrigerator or oven, laundry, dishes, and cabinet interiors can all be added to any visit. Tell us when you book so we can allow the time. There are a few things we do not do, for safety and liability reasons: exterior windows above the ground floor, anything requiring a ladder taller than a two-step stool, mould remediation, pest treatment, and lifting heavy furniture.

Pets are welcome to stay home, and our products are chosen with them in mind. Just let us know who we will meet and anything we should know (a cat that bolts for open doors, a dog that needs to stay crated) and note it when you book.

We quote by the home rather than by the hour, so the figure you are given before we start is the figure you pay. Pricing reflects square footage, the number of bathrooms, the condition of the home at the first visit, and how often we return. Recurring visits are priced below one-off cleans.

We will not quote a fine home sight unseen. Send a few photos or book a short walkthrough and you will have a fixed number the same day.

Payment is due after the clean, not before. We accept all major credit cards, ACH bank transfer and cheque. For recurring clients we keep a card on file and charge it the evening of each visit, with a receipt emailed automatically.

Yes, wherever scheduling allows. Consistency is the whole point. A team that already knows your home, your preferences and the surfaces that need particular care does better work in less time. If someone is out, we send a team member who has cleaned your home before rather than a stranger.

Every member of our team is background-checked before their first shift, trained in-house on our checklist, and covered by our liability insurance and bonding. We do not use day-labour or subcontracted crews.

Tell us within 24 hours and we will send the team back to put it right at no charge. That is the whole guarantee: no forms, no argument. If we still have not met the standard on the return visit, we will refund the clean.

No. There is no contract, no minimum term and no cancellation fee. We ask for 24 hours’ notice to reschedule so we can offer the slot to someone else, and we would rather earn the next visit than hold you to one.